Support

  1. 1.

    Why should I buy from your site?


    We are the developers of all blueprints presented on the site. We offer you only a high quality content and at lower prices. We also provide first-class support for our customers.
  2. 2.

    Do you provide money-back guarantee?


    Yes, we do. We provide money-back guarantee if a purchased image has some errors and we cannot correct these errors or help with them. But for additional options we don't make refund. Because it is custom order and immediately after payment we start working on this.
  3. 3.

    Can I pay for your service with my credit card?


    Our payment system supports credit cards. You can pay with Visa, MasterCard, Discover, American Express etc. You just need to set up this method of payment at PayPal site. You will find an example here.
    Please contact us if you have any problems with this.
  4. 4.

    How soon can I receive the image I've bought?


    You will receive a letter with an exclusive link to the product with a payment receipt. If for whatever reason you don't receive your product, please check your junk folder and email adress, if you still don't have your product, contact Hum2D.
    *Please pay your attention that we don't provide any physical posters. Hum2D deals only with computer files.
  5. 5.

    I've purchased a blueprint, but it doesn't appear in my Orders. What should I do?


    Sometimes email may go to junk/spam folder, please check these folders and if you don't find our email immediately reach us through the contact form or write a letter on our e-mail ([email protected]) and we will help you right away.
  6. 6.

    I need to convert the blueprint to a vector or other file format. What should I do?


    Please let us know through the contact form or e-mail ([email protected]) and we will give you the price and time frames for vector drawing.
  7. 7.

    I need a custom image.


    Please contact us via e-mail and we will help you.
  8. 8.

    I have a problem with downloading my blueprint.


    If you have any problems with downloading, reach us immediately through the contact form or e-mail ([email protected]) and we will help you right away.
  9. 9.

    Do you offer any discounts (bonuses)?


    We do provide discounts for those our customers who order more than one blueprint at a time. Discounts are available automatically and don't need to be applied for. You will receive a letter notifying you that you have bonuses.

    Please check our discounts in the table below*:
    Number of blueprintsDiscount
    11 and more30%
    8-10 blueprints20%
    5-7 blueprints15%
    3-4 blueprints10%
    2 blueprints5%

    Please send your order to our e-mail ([email protected]) or through the contact form giving a list of blueprints you'd like to buy. We will answer you at the nearest time.
    (*The discounts don't sum up. We draw your attention that Hum3D reserves the right to change the discounts amount at anytime).
  10. 10.

    Can I get blueprint in color?


    Yes, we can make colored image by your request (you can choose a color). Please contact us via email or contact webform.
  11. 11.

    Do I get an invoice for my purchase?


    We provide invoices on request. You can order it in your profile.
  12. 12.

    What should I do if the purchased blueprint files were lost?


    When you loose the purchased blueprint file or it's corrupted you can easily download the image again. The file can be downloaded from the link you have approximately fifty times; and you don't have to pay extra money. If you experience problems with subsequent downloads, please contact us.

Still Looking for help?

Do you need purchase invoice?

Please go to the INVOICE page to get you purchase invoice.

When will be available for download the requested format?

We usually prepare additional formats within one business day. You will get an email when the requested format is added to the download area.